Email Etiquette II: Why Emoticons (And Emotional Cues) Work

By Ben • Uncategorized • 16 Feb 2011

3. Consider emoticons. Until keyboards can actually perceive the emotional content of our digital messages (not so far off!), emoticons may be the simplest method of clarifying tone. I've had to let go of my own perception that emoticons are silly. They may currently be our best tool for elevating the emotional clarity of digital messages.

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